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Autopano Documentation



Notions


Frequently Asked Questions




Troubleshooting



Notions


Advanced Notions







Tutorials


My 1st panorama



STITCHING



OPTIMIZATION



COLOR CORRECTION



GHOSTING


TYPICAL TEST CASES

TIPS



USER TIPS




Troubleshooting

Introduction

This page lists all the known issues with Autopano and their solutions.
If a problem is not defined there, you are prompted to contact the Kolor Technical Support via the .

TO AVOID ANY PROBLEMS, IF YOU HAVE INSTALLED A BETA VERSION OF THE SOFTWARE, UNINSTALL IT BEFORE INSTALLING
THE FINAL RELEASE

Any Platform

Crash at the end of the detection or when opening the Panorama editor

Related symptoms:

  • Hang or crash on Color equalization stage during the detection
  • The panorama's display in the panorama editor is ugly
  • The panorama's display in the panorama editor becomes black
  • There is no panorama's display in the editor (or in the Panos part after the detection)
  • Crash occurs upon quitting Autopano


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
The first thing to do is to check the graphic card driver and to update it via the manufacturer website, then check Autopano’s behaviour again .

If you own an integrated Intel graphic card, or any other dedicated graphic card, you should better use the proprietary driver instead of using the generic Windows driver.

Then (in case the issue still occurs), here are the tests to proceed:

  • Open Autopano
  • Open the following menu: Edit/Settings/... in General tab
  • There you will find a part called GPU processing
  • Click on the Test button of the main GPU option and tick the option Compatibility
  • Validate (OK)
  • Quit and restart Autopano
  • Try to stitch and process a panorama to check the behaviour of the software


If that still doesn’t work:

  • Open Autopano
  • Open the following menu: Edit/Settings/... in General tab
  • Unckeck the main GPU option
  • Validate (OK)
  • Quit and restart Autopano
  • Try to stitch and process a panorama to check the behaviour of the software
  • You can also try to uncheck Fast editor option, quit and restart to make a new test as described above.

Panorama's display in the panorama editor is ugly

The Panorama editor shows weird things (be careful: don't mix up bad stitching and weird things!).


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Panorama's display in the panorama editor becomes black

The Panorama editor shows an empty editing zone and/or the images become black.


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Panorama is not displayed in the editor (or in the Panos part after the detection)

The Panorama editor shows an empty editing zone and/or Panos part doesn't show any image thumbnail.


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Crash upon quitting Autopano

Autopano closes abnormally when you quit. You need to register your license every time you use the software.


Cause:
The issue probably comes from the compatibility of your graphic card with Autopano.


Solution:
Follow the same procedure to solve the following issue: Crash at the end of the detection or when opening the Panorama editor.


Crash during the rendering: Not enough memory

This message appears during the rendering (when Autopano calculate a big panorama with a limited system specs only). But that can occur in other cases.


Solution:

  • Check if the version installed of the software is the 64 bits version then install the 64 bits version if your system allows it.
  • Modify the values (memory allocation and cache size) on the Memory used part of the Preferences (pixels quantity on one row, number of pictures overlapped...).


Freezing/hanging or crash when too many panoramas are created

The issue probably comes when too many panoramas are created (between 60 and 80 Panos) on the Panos part (right side part) of the main interface.
That could generate a freezing/hanging, a bad displaying or no display at all then even a crash.


Solution :


Freezing/hanging or crash when rendering

The issue probably comes from the memory management If you have more than 32GB RAM


Solution :

  • Go to Preferences, General tab and limit the Memory used to 30GB using the slider or by entering the value directly. Restart Autopano. No need to change Cache division value


Cannot click on any button or menu

You open Autopano and button or menu doesn't respond to click, only the on-over state is visible.
The problem appears when using a Wacom graphics tablet.
It is a QT or Wacom bug (for information such problem hits also Bibble).


Solution:

  • If you use the Wacom mouse in mouse mode => Does not work
  • If you use the Wacom pen in mouse mode => Does not work
  • If you use the Wacom pen in pen mode => OK
  • If you use an external mouse => OK


Where to find Preferences and Template files?

On both systems, theses files are hidden

  • Preferences file: on OSX, in the Finder, hold "alt" key, open "Go" menu, select "Library", "Preferences", then you can find a ".plist file" named "com.kolor.AutopanoProxx.plist" or "com.kolor.AutopanoGigaxx.plist"
  • Templates file: on OSX, in the Finder, hold "alt" key, open "Go" menu, select "Library", "Application Support", "Kolor", "AutopanoProxx" or "AutopanoGigaxx", "User", "Templates"


  • Preferences file: on Windows, it is located in the registry, so you cannot copy it (Computer\HKEY_CURRENT_USER\Software\Kolor\Autopano Pro x.x or Autopano Pro x.x)
  • Templates file: on Windows, open a file browser and go to "C:\Users\user_name\AppData\Local\Autopano Pro x.x or Autopano Giga x.x\User\Templates"




Windows

Crash when opening a file browser

Autopano closes when opening a file browser window (selection of images, saving a project, selection of the rendering folder, etc.).
The problem is due to a conflict between Autopano and a third party software installed on your computer.


Solution :

Installation error message

During the installation of any version of Autopano below 3.6, an error message pops up near the end.

Error message example

You can leave it be, as it won't hinder the software's functionality in any way, or you can follow the following steps to make sure it doesn't appear again in a future installation.

Solution :

  • Uninstall Autopano
  • Open the registry (Start menu > Run.. > Type "regedit" )
  • Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\PropertySystem\PropertyHandlers\.pano
  • Click on .pano key. You cannot delete it because the key is owned by TrustedInstaller. So you have to change the owner to Administrators first (following the instructions on this page). If you did right, it will be possible to delete the .pano key
  • Close regedit
  • Reinstall Autopano


Related post on the forum:

  • http://www.kolor.com/forum/viewtopic.php?f=19&t=20702

Crash when zooming in the panorama editor

Autopano opens the editor normally, but crashes when zooming in, after a certain point. It also crashes if you press "Ctrl+1". The problem is due to an incompatibility with the latest (13.12+) AMD graphics card drivers.


Solution:

  • Make sure you have the latest version of Autopano Pro/Giga installed (3.6.3+).
  • Close Autopano Pro/Giga.
  • Open the registry (Start menu > Run.. > Type "regedit" ).
  • Go to HKEY_CURRENT_USER\Software\Kolor\Autopano Pro/Giga 3.6\kernel.
  • Look for the gpuForceRGBA key, double-clic on the name and set the value to 1.
  • You can now relaunch Autopano.



Multiple GPUs

If you own an integrated Intel GPU and a nVidia card, you can select which GPU to use with Autopano (or any other application): on Windows, do a right click on the desktop, select nVidia control panel, then select Autopano to be used with the nVidia GPU.


Autopano Giga The plugin for Lightroom 4, 5, 6 & CC is not installed

During the installation of Autopano Giga, Lightroom Plugin is ticked but not installed or present in Lightroom:
Open a file browser, go to Local Disk (C:)/Users/user-name/AppData (this is a hidden folder)/Roaming/Adobe/Lightroom/Modules. You may have a directory names AutopanoGigaxx.lrplugin that contains:

  • Preset
    • JPG.lrtemplate
    • TIFF16.lrtemplate
  • ExportServiceProvider.lus
  • info.lua
  • LightroomPlugin.exe
  • PluginDisable.lua
  • PluginEnable.lua
  • PluginInit.lua
  • TranslatedStrings_fr.txt


If you do not have that folder or missing files, you can download the plugin here and unzip the file to the directory shown above.
Also, be sure that the plugin is present in LR's modules manager and active.


Known issues

Application crashes/freeze/runs in background during startup on some Windows systems.
We are not able to reproduce this issue on our own Windows 10 configurations. So, we cannot offer any workaround or solution yet. In general, remove pre-installed application provided by the manufacturer. Most of them are useless and create conflicts (Dell Backup and recovery tool, MSI Nahimic, Sonic suite 2 provided with some Asus motherboards, etc)


Mac

Restore default settings

Here is how to completely restore the default settings:

  1. Delete the preference files -
    • Close Autopano
    • Go to the Finder menu > Go
    • Open the Library
      • OSX 10.6 and below: the library is displayed and available directly on the menu
      • OSX 10.7 and above: the library is hidden, hold Alt key to display it on the menu
    • Go to the Preferences folder
    • Find and remove the files called com.kolor.autopano#**.plist
    • Empty the recycle bin
  2. Delete the cached preference files - Certain MacOS versions cache their .plist files, which stops the settings from going back to default. If your settings are not resetting, follow these steps:
    • Launch a command terminal (Applications > utilities > terminal or search for Terminal on your Mac (it should be the first result)
    • Type or copy in this command (in bold): defaults delete "com.kolor.AutopanoGiga42" where 4.2 is the version of Autopano Giga that you have installed
  3. Check the original preference files haven't been restored by going back to your library, remove the remaining .plist files if they were recreated.



Autopano Giga The plugin for Lightroom 4, 5, 6 & CC is not installed

During the installation of Autopano Giga, Lightroom X is not detected and the plugin can't be installed, we propose a manual solution described below:


Solution:

  • Download the installation file from this link:
    • APG35: http://www.kolor.com/tmp/APG-plugins/Plugin_LR4_Mac_AutopanoGiga35.zip
    • APG36: http://www.kolor.com/tmp/APG-plugins/Plugin_LR4_Mac_AutopanoGiga36.zip
    • APG37: http://www.kolor.com/tmp/APG-plugins/Plugin_LR4_Mac_AutopanoGiga37.zip
    • APG40: http://www.kolor.com/tmp/APG-plugins/Plugin_LR4_Mac_AutopanoGiga40.zip
    • APG42: http://www.kolor.com/tmp/APG-plugins/Plugin_LR4_Mac_AutopanoGiga42.zip
    • APG44: http://www.kolor.com/tmp/APG-plugins/Plugin_LR_Mac_AutopanoGiga44.zip
  • Unzip the zip file
  • The folder contains a file called AutopanoGiga.lrplugin file
  • Access to your User Library Folder ~/Library Folder
    • Hold "alt" key and Use the “Go” Menu to Show Library in the Finder. (Holding down the "alt" key will show the “Library” directory as an option in the Finders Go menu.)
  • Copy/paste the file AutopanoGiga.lrplugin to ~/Library/Application Support/Adobe/Lightroom/Modules/
  • After processing, the export option trought Autopano Giga may be available from the File menu on Lightroom (or via the contextual menu)


Autopano GigaThe plugin for Bridge CS4, CS5, CS6 & CC is not installed

If during the installation the plugin for Bridge CX " is disabled try the manual solution described below:

Solution:

  • Download the installation file from this link:
    • APG35: http://www.kolor.com/tmp/APG-plugins/Plugin_BridgeCX_Mac_AutopanoGiga35.zip
    • APG36: http://www.kolor.com/tmp/APG-plugins/Plugin_BridgeCX_Mac_AutopanoGiga36.zip
    • APG37: http://www.kolor.com/tmp/APG-plugins/Plugin_BridgeCX_Mac_AutopanoGiga37.zip
    • APG40: http://www.kolor.com/tmp/APG-plugins/Plugin_BridgeCX_Mac_AutopanoGiga40.zip
    • APG42: http://www.kolor.com/tmp/APG-plugins/Plugin_BridgeCX_Mac_AutopanoGiga42.zip
  • Unzip the zip file
  • Access to your User Library Folder "~/Library" Folder
    • Hold "Alt" key and Use the “Go” Menu to Show Library in the Finder. (Holding down the "alt" key will show the “Library” directory as an option in the Finders Go menu.)
  • The folder contains a file called AutopanoGigaXX.jsx and folder called AutopanoGigaXX
  • Copy/paste the files and folder to ~/Library/Application Support/Adobe/BridgeCX/Startup Scripts/
  • After processing, the export option trought Autopano Giga may be available from the File menu on Bridge or via the contextual menu


Crash upon quitting Autopano

Autopano closes abnormally when you quit. You need to register your license every time you use the software.


Solution:

  • Open Fontbook, the duplicates are tagged with an yellow triangle
  • Select all fonts tagged with that yellow triangle
  • Hit "Resolve duplicates" in the edit menu



Linux

Crash when trying to modify any directory in the preferences

This issue has been observed on CentOS 6.4.

Solution:

  • Run qtconfig and change the GUI style.














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